Terms of Service

1. Agreement

These terms are an agreement between Ringamo Dev (fictitious operator, test install) ("we", "us") and the business that subscribes to Ringamo Connect ("you", the "customer"), and they also apply to every person the customer allows to use it ("users"). By creating an account, signing in, or using Ringamo Connect, its mobile apps or its website chat widget (together, the "Service"), you agree to them. If you accept on behalf of a business, you confirm you are authorized to bind it. Where you have a separate signed agreement or order with us, it takes precedence over these terms where the two differ.

2. The Service

Ringamo Connect is a cloud business-communications service: a shared inbox for text messages (SMS and MMS) and website chat, voice calling through a browser softphone and mobile apps, voicemail, fax, contacts, team chat, reports, and optional connections to other software you use. We may add, change or remove features as the Service develops; where a change materially reduces what you receive, we will tell you in advance.

3. Your account and your users

You are responsible for:

• the accuracy of the information you give us, including the business details carriers require to register your numbers;
• deciding who your users are, what they can access, and removing users who should no longer have access;
• keeping sign-in credentials secure, and everything done through your account; and
• telling us promptly if you believe your account has been used without permission.

Users must be at least 16 years old.

4. Acceptable use

You and your users must not use the Service to:

• break any law or regulation, or help anyone else do so;
• send text messages or make calls to anyone who has not given the consent the law requires — including under the Telephone Consumer Protection Act and carrier messaging rules — or continue messaging anyone who has opted out;
• make robocalls or send prerecorded or artificial-voice calls unlawfully, or send spam or bulk unsolicited messages;
• falsify or misrepresent caller ID or sender information;
• send content that is unlawful, fraudulent, harassing, threatening, or infringes anyone's rights;
• send malware, or attempt to gain unauthorized access to the Service or to anyone else's systems; or
• interfere with the Service, overload it, or use it to compete with us.

Text messaging. You are the sender of the messages you send through the Service. You must obtain and keep records of consent before messaging anyone, identify your business in your messages, honor STOP (and similar opt-out) requests immediately, respond to HELP requests, and follow the rules of the mobile carriers, including registering your business and message campaigns where they require it. Carriers may filter or block messages that do not meet their rules; we are not responsible for messages a carrier does not deliver.

Recording. If you record calls, you are responsible for giving any notice and obtaining any consent the law requires.

5. Emergency calling (911) — important limitations

Internet-based calling is not the same as traditional telephone service. Calling 911 through the Service has limitations you and every user must understand.

• Power and internet outages. 911 calls will not work if there is a power failure or an outage of your internet connection, or if the Service is suspended, disconnected or unavailable.
• Your registered location. Emergency services use the address registered for your phone number or extension. You must give us an accurate physical address for each number and keep it up to date. If you call 911 from somewhere else — for example, from the mobile app or a laptop away from the office — the call may go to the wrong emergency center and responders may not be able to find you. Tell the dispatcher your location.
• Delays and call-back. A 911 call may take longer to connect than on a traditional phone line, and if the call drops, emergency services may not be able to call you back.
• Mobile phones. On a mobile phone, call 911 using the phone's own dialer, not the Ringamo Connect app.

You must tell every user of the Service about these limitations, and keep an alternative way to reach emergency services. To the extent the law allows, we are not liable for any inability to reach emergency services through the Service.

6. Connected services

The Service can connect to third-party software — for example QuickBooks Online — when an administrator chooses to connect it. You authorize us to access that software on your behalf for the purposes described in our Privacy Policy. Connections are read-only unless we tell you otherwise at the point you connect them. Your use of third-party software remains governed by your agreement with its provider, and we are not responsible for its availability or accuracy. You can disconnect at any time.

7. Fees

Fees, billing periods and payment terms are those in your order, subscription or separate agreement with us. Unless that agreement says otherwise, fees are payable in advance and are not refundable, and usage-based charges (such as calling and messaging) are billed in arrears. We may suspend the Service for an account that remains unpaid after we have told you and given you a reasonable chance to pay.

8. Availability and support

We work to keep the Service available and to fix faults promptly, but we do not guarantee that it will be uninterrupted or error-free. Maintenance, carrier and provider outages, and events outside our control can interrupt it. Support is available at https://example.com/support and legal@example.com.

9. Your data

You keep ownership of the content you and your users put into the Service and of data read from software you connect ("Customer Data"). You give us the right to host, process and transmit Customer Data only as needed to provide and support the Service, and we handle it as our Privacy Policy describes. You are responsible for having the rights and consents needed for the Customer Data you give us. On request, we will provide you a copy of your Customer Data, or delete it; after your account closes, we delete it on your request as the Privacy Policy describes, unless the law requires us to keep it.

10. Our intellectual property

The Service, its software and its branding belong to us and our licensors. While your account is active and you comply with these terms, we give you a non-exclusive, non-transferable right to use the Service for your own business purposes, and nothing more. You may not copy, modify, reverse engineer or resell the Service. If you give us feedback, we may use it without obligation to you.

11. Mobile apps

The Ringamo Connect mobile apps are licensed, not sold, under these terms. If you download an app from the Apple App Store or Google Play, these terms are between you and us, not Apple or Google, who are not responsible for the app or its content, have no obligation to provide maintenance or support for it, and are not responsible for any claim relating to it (including product-liability, legal-compliance and intellectual-property claims). If the app fails to conform to any applicable warranty, you may notify Apple, which may refund the purchase price (if any); Apple has no other warranty obligation for it. You must comply with the app store's own terms, and you confirm you are not in a country subject to a U.S. government embargo and are not on any U.S. government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

12. Suspension and termination

You may stop using the Service and close your account at any time, subject to your agreement with us. We may suspend or close an account that breaches these terms, puts the Service, carriers or other customers at risk, or remains unpaid. Provisions that by their nature should survive termination — fees owed, data deletion, intellectual property, disclaimers, limitation of liability, indemnity and governing law — do.

13. Disclaimers

Except as expressly stated in these terms, the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation, to the extent the law allows.

14. Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, even if advised of their possibility; and our total liability arising out of or relating to the Service or these terms in any twelve-month period is limited to the fees you paid us for the Service in that period. These limits do not apply to your payment obligations or your obligations under section 15.

15. Indemnity

You will defend and indemnify us against claims, fines and penalties arising from the Customer Data, the messages and calls you or your users send or make through the Service, or a breach of section 4 by you or your users.

16. Changes to these terms

We may update these terms. We will publish the new version at this address with a new effective date and, where a change is material, tell customers before it takes effect. Continuing to use the Service after a change takes effect means you accept it.

17. Governing law

These terms are governed by the laws of Kentucky, United States, without regard to its conflict-of-law rules, and the state and federal courts located in Kentucky have exclusive jurisdiction over any dispute arising from them.

18. Contact us

Questions about these terms: