Privacy Policy

1. Who we are and what this policy covers

Ringamo Connect is a business communications service operated by Ringamo Dev (fictitious operator, test install) ("we", "us"). We provide it to businesses ("business customers"), who give their own staff ("users") access to it. This policy explains what information the service handles, why, and the choices available. It covers the Ringamo Connect web application at this address, the Ringamo Connect mobile apps, and the website chat widget that business customers place on their own websites.

2. Our role and our business customers' role

Each business customer controls its own workspace: it decides who its users are, which phone numbers and channels it connects, and what it sends, receives and stores. For the content a business customer and its users put into the service — conversations, contacts, voicemail, documents and the like — we act on that business customer's behalf and under its instructions (as a "service provider" or "processor"). We are responsible for the account and technical information we use to run and secure the service itself.

If you contacted a business that uses Ringamo Connect — by text message, phone call, fax or its website chat — that business decides how your information is used, and its own privacy notice applies. Please contact that business first; we will help it respond to your request.

3. What the service does

Ringamo Connect gives a business one place to communicate with its customers and its own team:

• a shared inbox for SMS and MMS text messages and website chat conversations;
• voice calling through a softphone in the browser and the Ringamo Connect mobile apps, including push notifications that ring the mobile app for incoming calls;
• voicemail, and sending and receiving faxes;
• contacts, with fields the business customer defines;
• team chat between a business's own users, and notifications by email and push;
• reports on the business's own activity; and
• optional connections to other services the business already uses, such as accounting software.

4. Information we collect, how, and why

This table lists every kind of information the service collects — from the web application, the mobile apps and the website chat widget — how it is collected, what it is used for, who else handles it, and how long it is kept. The same table is the basis of our App Store and Google Play privacy disclosures (section 15).

What we do not collect. The mobile apps never read the address book on your device, and:

• Call recordings — Recordings of whole calls. The service does not record calls. If call recording is added, this policy will be updated first.
• Crash reports and analytics — The apps contain no analytics, crash-reporting or advertising software. The mobile app's diagnostics log stays on the device. Not collected.
• Location, browsing history and advertising data — Precise or approximate location, web browsing history, advertising identifiers. Not collected.

Device permissions. The mobile apps ask your device for permission before using the microphone (for calls), the camera or your photo library (to attach a picture), or notifications (to ring you for calls and tell you about messages). You can turn any of these off at any time in your device's settings; the related feature then stops working, and nothing else changes.

Cookies. The service uses cookies and similar browser storage only to keep users signed in, remember their settings and keep website chat sessions working. It does not use advertising or third-party tracking cookies, and it does not track you across other companies' apps or websites.

5. How we use information

• to provide the service: deliver messages, calls, faxes and notifications, and show each business its own data;
• to secure the service: authenticate users, detect abuse and investigate security events;
• to support business customers when they ask for help;
• to maintain and improve the service, for example by diagnosing faults; and
• to meet legal obligations, including carrier and telecommunications rules.

We do not sell personal information, share it for cross-context behavioral advertising, or use a business customer's content for any purpose other than providing the service to that business.

6. Voicemail and call recordings

Voicemail messages left for a business are stored as audio files so its users can play them in the service. The audio of a live call is carried to the other party while the call lasts and is not recorded or stored. The service does not currently record calls; if call recording is added, we will update this policy before it is available, and a business customer that turns it on will be responsible for giving any notice of, or obtaining any consent to, recording that the law requires.

7. Artificial intelligence

Ringamo Connect does not currently send your content to artificial-intelligence services, and your content is not used to train AI models. If we add AI-powered features, we will update this policy before they are available, and describe what they process and which providers are involved.

8. Connected services, including accounting software

A business customer can choose to connect Ringamo Connect to other services it uses. A connection is made only when an administrator of that business authorizes it, and it reads only what the feature needs.

QuickBooks Online. Where a business connects QuickBooks Online, Ringamo Connect reads a limited set of its records so its users can see, in a conversation, what a customer owes: customer names and contact details, invoices with their balances and due dates, and payments recorded against them. From those invoicesRingamo Connect itself works out how much of a customer's balance is overdue, and by how long. The connection is read-only: Ringamo Connect never creates, changes or deletes anything in QuickBooks, and never takes a payment through it. It does not read payroll, and QuickBooks does not give it bank account or payment card numbers. The QuickBooks access tokens are stored encrypted. The data read is stored inside that business's own workspace, is visible only to its users, and is not used for advertising or shared outside the service.

Disconnecting. An administrator can disconnect at any time from the business's Settings in Ringamo Connect. When the business disconnects QuickBooks in Ringamo Connect, Ringamo Connect stops reading data, and the data it synced is deleted 30 days later. If access is instead revoked from QuickBooks' side (its own connected-apps settings), syncing stops, and the synced data stays until the business also disconnects in Ringamo Connect — or asks us to — which starts the same 30 days.

Other connected services work the same way: connected only by an administrator's choice, limited to what the feature needs, and disconnectable at any time. Where a connection can change data in the other service, we will say so at the point it is connected.

9. Who we share information with

We share information only as needed to provide the service, with providers in these categories:

• Hosting and storage — DigitalOcean, which hosts our servers, databases and stored files in the United States;
• Telecommunications carriers and messaging providers — to place and receive calls, text messages and faxes, which by their nature pass through the networks of the carriers involved;
• Push notification services — Apple Push Notification service, to deliver notifications and incoming calls to the iPhone app;
• Email delivery — to send account and notification emails;
• Sign-in providers — Google, when a user chooses to sign in with Google; and
• Services a business customer connects — such as QuickBooks Online (section 8).

The same protection. Every provider that handles personal information for us does so only to provide its service to us, under a written agreement or its published terms, and must protect that information with the same or equal protection as this policy. We do not sell personal information to anyone, and we do not share it with data brokers or advertisers.

The developer of the Ringamo Connect software may access a business's workspace to set it up or help with a problem. Such access is shown to the business's administrators in Settings, and they can revoke it.

We may also disclose information where the law requires it, to protect the rights, safety or property of anyone, or as part of a merger or transfer of the service, in which case this policy continues to apply.

10. Where information is stored

Information is stored and processed in the United States.

11. How long we keep information, and deletion

How long each kind of information is kept is listed in section 4. In short: we keep a business customer's content for as long as its account is active, or until the business customer deletes it or asks us to. An anonymous website chat visitor's conversations are deleted automatically 30 days after the last message. Fax documents are shredded automatically after the retention period set for the business (we set it on the business's request), if one is set. Server logs are kept for a limited period for security and then deleted. QuickBooks data is deleted 30 days after the business disconnects QuickBooks in Ringamo Connect (section 8).

When a business customer closes its account, deleting its content is not automatic: it is handled by us on the business customer's request. We commit to completing it within 90 days of the request, unless the law requires us to keep something longer.

Deleting your account. Deleting a user account is a request handled by us, not an automatic feature of the service. You can make the request at any time, without signing in: see how to delete your account, or email us at legal@example.com from the address on the account. You can also ask your business's administrator, who can deactivate your account at once — that stops all access and signs you out of every browser and mobile device — and pass the request to us. We respond to a deletion request within 30 days. Messages you sent on a business's behalf belong to that business's records and stay with it.

12. Security

All connections to the service, from the web and from the mobile apps, are encrypted in transit with TLS. Passwords are stored only as salted hashes, and credentials for connected channels and services are stored encrypted. Each business's data is kept separate from every other business on the service, and access by our own staff is limited to what is needed to operate and support it. No system is perfectly secure; if we become aware of a breach affecting your information, we will notify the affected business customers and, where the law requires, the people affected.

13. Children

Ringamo Connect is a service for businesses and is not directed to children. It is not intended for anyone under 16, and we do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.

14. Your rights and choices, and withdrawing consent

Depending on where you live, you may have the right to ask for access to, correction of, or deletion of your personal information, or to object to how it is used. You can withdraw a consent you have given at any time, without affecting what was done before:

• device permissions (microphone, camera, photos, notifications) — in your device's settings;
• signing in with Google — remove Ringamo Connect from your Google Account's third-party connections;
• a connected service such as QuickBooks Online — an administrator disconnects it (section 8);
• text messages from a business — reply STOP;
• everything else — ask for your account to be deleted (how).

Users can update their own profile and notification settings in Ringamo Connect at any time. For any other request, contact the business you deal with, or our privacy contact in section 17. We will not discriminate against you for exercising your rights.

15. App Store and Google Play disclosures

The Ringamo Connect iPhone app declares the following in the Apple App Store "App Privacy" section. There is no Android app yet; the Google Play "Data safety" answers below are the ones it will declare when it is published. Both are taken from the table in section 4.

• Data used to track you: none. Nothing is used for tracking.
• Data linked to you: every collected type above is linked to the user's account.
• Purpose: App Functionality, for every collected type.
• Data shared: none — every recipient above is a service provider acting for us, or a transfer the user starts.
• Data is encrypted in transit: yes.
• Users can request that data be deleted: yes — the delete-account page (a request handled by the operator).
• Purposes: App functionality, for every collected type; Account management as well for account details and identifiers.

16. Changes to this policy

We may update this policy. We will publish the new version at this address with a new effective date and, where a change is material, tell business customers before it takes effect. See also our Terms of Service.

17. Privacy contact

Ringamo Dev (fictitious operator, test install) operates Ringamo Connect and is responsible for this policy. For questions or requests about this policy or your information — including access, correction and deletion — contact our privacy contact: